Our Privacy Policy
This document was written to be as clear and concise as possible about the information we collect and how we use it.
Client Data
We respect the privacy of our account holders and the privacy of their client data. All account holder information contained in or sent to the Supportism Site is governed by our Terms of Service. Although Supportism owns the databases and the Supportism Site, our account holders retain all rights to their data. We will not access this data in any manner other than to serve it through the Supportism Site for access by our authorized account holders.
Upon the closing of an account, all data related to that account will be permanently removed.
What We Collect
Log Files. Any time a request is made to the Supportism Site, it's recorded in a log file. This log file contains the date and time of the request, the address requested, the name of the authorized user (if logged in), the IP address the request initiated from and the name of the user agent which was responsible for the request. These logs may be retained for up to 6 months from the initial request.
Web Cookies. Cookies are small amounts of data which are stored locally by your web browser and are sent upon every request of your browser to this domain. Cookies are used to remember information specific to your browser.
How We Use It
Log Files. This data is aggregated in order to perform analysis of how the Supportism Site. This aggregated data may be retained indefinitely and is used to improve the performance and user experience of the Supportism Site.
Web Cookies. Cookies are used by both the Supportism Application and the third party Google Analytics tool.
Google Analytics uses cookies to track how individual users move through the site and whether they have previously visited. For more information concerning Google Analytics please see their site.
The Supportism Application uses cookies to store temporary information to allow the application to function correctly. The Supportism Application does not use permanent cookies.
Information security
We make no guarantee that the information that you provide us will be secure.
Changes to this Policy
Supportism reserves the right to update this policy at any time. The newest version will always be located at http://www.supportism.com/documents/privacy.
Questions?
If you have any questions or suggestions regarding the Supportism privacy policy, please feel free to contact support at supportism dot com.
Last Update:
May 25, 2008